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Noticeboard

Appointments

The Triangle Group Surgery operates an appointment system. An appointmnet will last a maximum of 10 minutes. Appointments with a doctor or nurse must be made beforehand. Walk-in appointments are available only for children under the age of 16 during the evening surgery every day from 3pm - 5:30pm except Monday when it starts at 3:30pm

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the Online Services link to cancel your appointment.

Results over the phone

Results of smears, swabs, x-rays and blood tests are available by phone between 3:00pm – 6:00pm, for the patient only. Please note that results normally take one week to be notified to the practice. It is the patient’s responsibility to follow-up on their test results.

Patients Charter

Patient Rights and Responsibilities

  • You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

    We will:

    • Ensure our patients have 24-hour access to medical advice.
    • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
    • Work in partnership with you to achieve the best medical care possible.
    • Involve you and listen to your opinions and views in all aspects of your medical care.

    The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

    We would respectfully ask that you:

    • Let us know if you intend to cancel an appointment or are running late.
    • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
    • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.


    As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Mission Statement (this link will open in a new window - popups must be allowed)



 
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