Appointments
Surgery Hours
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Monday |
08:00 - 18:30 |
Normal Hours |
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Tuesday |
07:00 - 18:30 |
Extended Hours |
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Wednesday |
08:00 - 20:00 |
Extended Hours |
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Thursday |
08:00 - 18:30 |
Normal Hours |
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Friday |
08:00 - 18:30 |
Normal Hours |
ENHANCED ACCESS
Lewisham Enhanced Access
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If you or a member of your family need medical advice or treatment and/or need to see a GP outside of normal GP practice hours, you may be offered an appointment as part of our Enhanced Access Service.
What is Enhanced Access? The Enhanced Access Service provides patients with additional appointments outside of normal GP opening hours. These are known as enhanced access appointments and are available
- Monday – Friday: 18:30 to 20:00 - Saturday: 09:00 to 17:00 (Woodlands Health Centre)
Please note that this is not a walk-in service.
Will I be seen at my own GP practice? Appointments are offered from one of our Enhanced Access Sites.
Lewisham Alliance PCN offers enhanced access appointments across the following sites at the times stated above:
- Lee Road Surgery - 20 Lee Rd, Blackheath, London SE3 9RT - Lewisham Medical Centre - 308 Lee High Rd, London SE13 5PJ - Nightingale Surgery - Lee Health Centre, 2 Handen Rd, London SE12 8NP - Triangle Group Practice - 2 Morley Rd, London SE13 6DQ - Woodlands Health Centre - 4 Edwin Hall Pl, Hither Green Ln, London SE13 6RN
Who can use Enhanced Access Appointments?? The appointments are available to patients who are - Registered with a GP practice within Lewisham Alliance Primary Care Network (PCN) - Require an urgent same day or next day urgent care in general practice. - Your appointment request has been assessed and triaged by your own GP practice and subsequently booked you an enhanced access appointment. - Routine appointments as identified by your GP.
Some of our sites also offer appointments for some of the following services: - Routine cervical smear tests - Health checks - Vaccinations/ immunisations - Phlebotomy (taking bloods) - Management of Long-term conditions such as diabetes, chronic obstructive pulmonary disease and heart failure.
What can I expect? You can expect a similar service and experience to when you visit the GP practice you are registered for.
It is unlikely, though, that you will be seen by a member of your own practice’s team. You will be seen by a fully qualified and experienced GP, Nurse or Healthcare Professional such as a phlebotomist, pharmacist, physiotherapist, Care Coordinator, etc.
Will I be seen face to face? Face to face appointments are available, although you may also be offered a telephone or online consultation.
Can I ask for an enhanced access appointment? If you are unable to get an immediate appointment at your GP practice, an enhanced access appointment should be offered to you. If this is not offered, please ask the receptionist.
What if I need to cancel my appointment? Your practice can cancel the appointment for you. Please provide adequate notice for appointment cancellations.
How will my records be shared?With your consent, your medical record will be available to the Healthcare Professional that sees you, to ensure that they have the information they need to give you the best possible care. Your consultation will be recorded in your medical records. Full details of how and when your records will be shared are available in the Fair Processing and Privacy Notices: Lee Road Surgery Privacy Notice Lewisham Medical Centre Privacy Notice Nightingale Surgery Privacy Notice Triangle Group Practice Privacy Notice Woodlands Health Centre Privacy Notice
Send us your feedbackWe welcome and value any comments, concerns, compliments and suggestions about the NHS services you receive from the enhanced access service. If you would like to give us your feedback please email us using the contact details below: |
Late For Your Appointment
Please make every effort to be on time for your appointment. If you are more than 10 minutes late for your appointment you will not be seen and you will be asked to make another appointment. If you arrive within 10 minutes of your appointed time you will be seen but you will have to wait until the doctor or nurse becomes available.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Home Visits
If you are housebound or too ill to come to the Practice, a doctor may visit you at home. Please phone before 11am. We normally visit in the afternoon, after the morning surgery.
Before visiting you, the doctor may phone you to check whether they can assist you over the phone in the first instance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
